Mark Lewis, Partner, Head of Outsourcing, Bryan Cave Leighton Paisner

Title: The Unintended Consequences of Law: Managing Legal and Regulatory Technology Risk in BPO

  • The legal and contractual implications of implementing software robotics
  • Dealing with technology and process change in BPO: beyond agile implementation and change control clauses
  • Outsourcing process to the Cloud: managing regulatory and contractual risk
  • AI and BPO: horizon scan of law and regulation


Mark Lewis is a partner in, and formerly head of, the Technology & Commercial practice of international law firm, Bryan Cave Leighton Paisner LLP. He has specialised in IT and outsourcing representation for over 35 years.

Apart from legal private practice, Mark has served in the UK government and as Non-Executive Chairman and later NED of one of Europe’s leading sourcing consultancies, Morgan Chambers Plc (now absorbed within KPMG). Mark represents both customers and service providers, which gives him a rare perspective on what good outsourcing looks like for both sides in any transaction.

He has worked on some of the biggest ITO and BPO deals globally, many in the regulated financial services sector. Mark specialises in domain-specific BPOs and last year was engaged in the largest such BPO in Europe. He is also currently involved in cloud, digitisation, AI and RPA projects for customers and providers. Mark is general editor and UK chapter author of Getting The Deal Through – Cloud Computing 2018.


Nuno António, Director of AI and Analytics Practice, Wipro

Nuno António, MSc in Applied Maths, more than 20 years experience in Data Analytics.

Nuno comes from a hands-on data practitioner background where he developed extensive experience in using analytics to inform, measure, and optimize processes on a variety of industries (B2B and B2C). Nuno has an entrepreneurial spirit with great passion for innovation demonstrated through development and enhancement of numerous successful projects.

Nuno started his career as a Researcher in modelling carbon retention for the paper and pulp industry and later became a Data and Text Mining Consultant having worked across several verticals such as Police & Security, Manufacturing, Environment Sciences, Pharma, Energy, Mining and Insurance.

In 2005 Nuno became Iberian Regional Manager for Statistica, running a team of with sales, technical and admin professionals.

In 2012, Nuno moved to São Paulo, Brazil, to become Regional Manager for Statistica in South America, running a team spread across Brazil and Chile and partner networks in Colombia, Argentina, Uruguay and Ecuador.

In 2014, Nuno joined Dell to be Senior Manager for Advanced Analytics leading the Data Scientists team in EMEA. My work as a Senior Manager was recognized during my time in Dell with a very high score as a Leader. He was also awarded MVP (Most Valuable Player) in 2015.

Nuno is presently Director of AI and Analytics Practice at Wipro.

His focus areas include :

  • Providing training for field resources to produce high value customer engagement
  • Providing thought leadership on emerging technology trends across industries.
  • Customer facing activities, either through though leadership workshops or engagement at an early stage of the sales cycle.
  • Creating collateral, demos, and talk tracks for cross-BU solutions.
  • Interfacing between the field and the Office of the CTO.
  • Speaking on behalf of Dell EMC at industry conferences.

Guy Kirkwood, Chief Evangelist, UiPath - RPA and AI: is it the death of BPO?

What impact is RPA and AI really having on the BPO market?

If OSX is about ‘changing the way the world does business’, automation is integral to many of the topics you’re covering: the future of work, future skills, digital transformation and yes, disruption.

Join Guy to find out how to thrive today, and tomorrow.

Guy Kirkwood, originally COO and now chief evangelist of UiPath, is helping shape the future of work by democratizing automation.

Follow @guykirkwood or email guy@uipath.com.

Prior to moving into RPA and AI, Guy spent time in BPO with several providers including Sutherland Global Services, where UiPath technology was first used to automate an outsourcing deal, Xchanging (now part of DXC) and TCS where he built global AR functions.

He also worked for consulting firms Capgemini and EquaTerra (now part of KPMG) shaping BPO deals and building the European team respectively.


Sally Eaves: How Blockchain and Cryptocurrencies will change the way we trade

Sally combines a depth of experience as a Chief Technology Officer, Practising Professor of FinTech, Founder and Global Strategic Advisor, consulting on the application of disruptive technologies. She is an award-winning thought leader in innovation, digital transformation and emergent technology, notably blockchain, artificial intelligence, augmented and virtual reality, and robotics.

A member of the Forbes Technology Council, Sally is an accomplished author with regular contributions to leading business, technology and academic publications and a new book release for 2018. She is an international keynote speaker and respected online influencer across multiple channels and consistently rated in the top 10 for blockchain and social media influence worldwide.

Sally strongly believes in technology being an enabler for social good which is reflected in her recent shortlisting for the UK IT Woman of the Year Business Role Model Award alongside active roles as a STEM ambassador, trustee and mentor, including the Queens Young Leaders Program. She has also co-founded Aspirational Futures which helps guide and support the next generation of technology talent.


Steve Jackson, Co-Founder and Group COO, Xoomworks Technology

Steve is an entrepreneur and business strategist, and has over 17 years experience starting, building and selling companies. His businesses have spanned consulting, outsourcing, recruitment technology and on-line games.

He is currently Co-Founder and Group COO of Xoomworks – a niche technology consulting and outsourcing business based in the UK, France, Romania and Bulgaria. Xoomworks works with high growth, tech driven companies and FTSE 100 businesses, to create competition-beating technology and implement core systems.

Prior to setting up his first company, Steve worked as a strategy consultant and IT project manager. Steve holds an MBA from INSEAD and a degree in Applied Physics from Durham University. He is an Honorary Entrepreneurial Fellow at Durham University and a Fellow and Council member of the Global Sourcing Association.


Joe Thompson - Global Solutions Director, Xoomworks Technology

Joe has been with Xoomworks Technology since 2014, starting his current role leading the Solutions practice in 2016. In this capacity he works with Xoomworks’ clients to define profitable approaches to innovation and find creative answers to their business problems through digital tools. He also oversees engineering teams across European delivery centres and a wide partner network.  

He has worked in digital innovation since before the millennium, co-founding one of the first online systems for public sector services prior to acquisition by Tribal Plc. In the course of his career he has worked in Singapore, Slovakia and the US and created numerous new products for clients from early-stage start-ups to global brands such as Expedia.


Ohood Abdulghaffar, Regional Director UK & Ireland, Bahrain Economic Development Board

Title: Exploring setting up in Bahrain - for tech, telecoms and digital businesses

With more than 10 years of international experience working in London and Bahrain across project management, brand management, business development and client liaison roles, Ohood is now Regional Director covering inward investment into Bahrain for the Bahrain Economic Development Board (EDB). The EDB is a government entity that assists international businesses to explore and set up in the Kingdom.

Ohood is a recipient of HRH the Crown Prince of Bahrain’s International Scholarship and holds an MSc in Development Studies (School of Oriental and African Studies) and a BSc in International Relations (London School of Economics).


Vladimir Kuzmenko, Business Development Director, NIX Solutions Ltd

Driving new sales and developing business relations. Building sales offices and representative networks internationally.

Re-inventing marketing strategies, and establishing best communication practices for sales, BDs, and PMs. Achieving impressive results and sharing success with the dream team at NIX!


Joanna Poplawska, Executive Director, The Corporate IT Forum [CITF]

As the Executive Director of the Corporate IT Forum (CITF), Joanna’s role is twofold with responsibilities towards the member organisations that make up the Forum and her dynamic and diverse employees.

Joanne leads, manages and executes the affairs of CITF and implements its services to the overall benefit of the member organisations.

Most of all though, Joanna is passionate about peer learning. Almost everything Joanna knows comes from the people she meets and their willingness to share their knowledge, not from books.

In the digital world, peer learning offers even more opportunities. As the executive director of a technology company and business owner, Joanna enjoys creating external learning platforms for organisations.

From the first day at the CITF, Joanna has dedicated time to developing the concept (and challenge) of understanding who can help whom, who can teach and who is keen to learn more about business and technology.


Chrissie Lightfoot – CEO Robot Lawyer LISA, Legal Futurist

Chrissie Lightfoot is one of the World’s Top Female Futurists. She is a prominent international legal figure, entrepreneur, legal futurist, legaltech investor, writer, international keynote speaker, legal and business commentator (quoted periodically in The Times, FT, Forbes and CNN), solicitor (non-practising), Honorary Visiting Fellow at the University of Westminster School of Law, and author of best-seller The Naked Lawyer and Tomorrow`s Naked Lawyer: NewTech, NewHuman, NewLaw – How to be successful 2015 to 2045.

She is CEO and founder of EntrepreneurLawyer Ltd and as the visionary and creator of Robot Lawyer LISA - the world’s first impartial AI lawyer – is CEO and co-founder of AI Tech Support Ltd (trading as Robot Lawyer LISA). In 2013 she was honoured as `Legal Professional of the Year 2013` and a `Top 100 International Executive`. Since 2014 Chrissie has been asked to attend many thought-leadership roundtables at the Royal Society, the Law Society of England and Wales, the Legal Services Board and Ministry Of Defence with regard to new law, regulation, policy and strategies to be considered in light of the rise of AI, robots and machine learning in society and law.


Jarosław Czaja, CEO, Future Processing

The digital dilemma: implementing innovation in the age of skills shortage.

In order to survive and thrive in the volatile market of today, it is essential for organisations to rapidly up their game and stop operating at a snail’s pace in comparison to their rivals.

However, beyond the speed, the most fundamental assets to any company are people with the right capabilities, particularly in today’s most in-demand skills such as Machine Learning, Big Data, VR, etc. But how exactly do you improve your products with IT experts being the second most difficult group to recruit after skilled traders? How do you ensure that your critical projects are not delayed or discontinued due to a lack of quality developers? An answer to this may be using an innovation-focused IT outsourcing partner.

This talk will explore the issue of talent shortage in highly innovative competencies, and will show you what to look out for when searching for an IT partner to help unlock innovation.


Danilo Poccia - Technical Evangelist, Amazon Web Services

Information available soon


Kit Burden, Global Co-Head of Technology Sector, DLA PIPER

Seminar: Top 20 Outsourcing Do's and Dont's
Kit Burden
, Global Co-Head of Technology Sector for DLA PIPER and co-author of the Globe publications book on "Outsourcing" will be guiding suppliers and customers to success with insightful tips and lessons learned to make the Outsourcing services shared partnership relationship a win win for all involved.

John Nurthen, Executive Director, Staffing Industry Analysts

Title: New Ways to Unlock Agility in Recruiting

Recruiters are facing heightened challenges exacerbated by low unemployment levels and the need for agility in an age of increasing business uncertainty. Leveraging insights in recruitment delivery from the latest SIA research, John will share how different recruitment models and services are evolving and highlight key trends and challenges.

Talking points will include the use of new technologies in talent acquisition such as chatbots, robotics, and AI as well as emerging blockchain initiatives.


Selling Your Captive
Sale & Lease-back of your Outsourcing Captive

The successful Captive ReLease divestment model brings together organisations wishing to dispose or divest themselves of an onshore or offshore Captive — a partly or fully owned subsidiary carrying out work for the parent organisation, usually in a low-cost economy — and potential acquirers specialising in Outsourcing service provision. Very firm emphasis is placed on both discretion and client confidentiality during the process. Releasing their tied-up financial capital, management time and technical resources enables clients to change their corporate balance sheet to reflect variable offshore costs under a Managed Services agreement rather than the fixed capital costs of a fully or partly owned subsidiary and a potentially depreciating asset. A real-life case study will demonstrate some key points of a deal which represented a landmark agreement for a major household name insurance organisation that wished to divest itself of running a fully owned offshore subsidiary but that still needed to maintain continuity of IT development and Test facilities combined with extremely low levels of staff attrition, BAU degradation and legal complexity. This was a Win-Win arrangement, not only for the client, but also for the provider who was able to increase the growth and strength of his UK operations and acquire additional technical skills at his offshore Outsourcing location.

Stephen Bullas, Principal at CaptiveReLease.com
With over 35 years’ experience of researching, setting, managing and delivering client expectations — much of which time has been spent in the Asian, Eastern Europe and MENA offshore professional services industry — Stephen brings with him a wealth of practical, hands-on knowledge and in-depth, published research. He is an acknowledged expert in offshore capability and locations. He has held directorships as CEO Europe and European Marketing Director for a number of global organisations, including a major NYSE-quoted offshore provider. Other past employers have included Capgemini, IBM, McDonnell Douglas and Siemens, where he held various senior management positions in IT and BPO Customer Management. Stephen holds a Masters degree in Computing from the University of Southampton (UK). He is the author of “Business Planning Essentials” and of several dozen published Papers delivered at various learned societies; additionally, he is responsible for the UK edition of “Business Architect”; and is a visiting lecturer at various universities in the UK, Ireland and the United States, a Fellow of the Institute of Sales & Marketing Management and a Member of the British Computer Society / Institute for the Management of Information Systems. A British subject by birth, Stephen has spent the majority of his life working outside of the UK and speaks 6 European languages. For the past 19 years, he has been concentrating solely on Outsourcing and FDI, predominantly in an offshore context.

Raj Mamodia, CEO, Brillio
Raj is CEO of Brillio, a US-based global technology company focussing on digital transformation dedicated to helping clients identify key points of new competitive differentiation, and then using emerging technologies and market-specific expertise to build and implement business processes that will set them far ahead of the competition. Focussing on strategy, leadership, innovation, and customers, Raj is Brillio’s primary decision and policymaker, setting the tone for the company’s values, ethics and culture. He has a proven history of rapidly growing profitable businesses by building strong client relationships and having a relentless focus around the rigor of operational execution. Raj holds an MBA from the Kellogg School of Management at Northwestern University and a BE from MNIT Allahabad.


Josh O’Neill, Assistant Editor, WealthBriefing, ClearView Financial Media

Josh O’Neill is the Assistant Editor at ClearView Financial Media, the publisher of WealthBriefing, WealthBriefing Asia and Family Wealth Report, three global newswires covering developments in the money management industry.

Since joining ClearView in 2016, Josh has been closely monitoring the Blockchain and crypto-currency space, particularly examining the technology’s impact on fund management and, more widely, financial services.

He has written extensively on the subject, interviewed prominent figures from the Blockchain sector, has an array of reliable contacts in the space and keeps a keen eye on global regulatory developments that could generate ripples in the market.


Rebecca Cross, Virtual PA and Ambassador, Smart PA

Seminar: How to build great relationships with outsourced service providers
Rebecca Cross
, Virtual PA and Ambassador at Smart PA will be discussing the importance of building a strong working relationships between outsourced service providers and end users. Tips and insight into the world of being a virtual PA and how these services can benefit your company.


Alexander Reay - CEO of Privacy Phone by John McAfee

Alexander Reay, CEO of Privacy Phone by John McAfee. Disruptologist, Blockchain and Cryptocurrency expert and President of Nordic IT Association.


Andrew Tomlinson - Owner and CEO of Seekalook

Andrew Tomlinson, Owner and CEO of Seekalook, digital media producer and social media influencer. Subject of maximising sales and marketing through digital social media.

More Speakers to be announced shortly

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